With the one-on-one interviews I choose to focus on arranging an event to give it more context, since this was mentioned a couple of times in the user survey. It resulted in a couple of interesting pains and gains.
Collecting everyone’s availability for an event is an overwhelming task. Not knowing where to begin, not having enough time to ask everyone and forgetting someone to ask where the biggest pains.
Having everyone included in setting a date and arranging the date quickly to have more time for other things are the biggest gains.